Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unopened and in the same condition that you received it. It must also be in the original packaging.

To process a return please contact us via the contact us providing us with the following information;

Order Number:

Product to be Returned:

Reason for Returning:

Refund or Alternative Product to be Sent:


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. We will let you know when this has been completed.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@simplypure.me. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Order Processing and Shipping

  • Refunds will only be issued if the package has not been delivered.
  • We are unable to offer refunds for change of mind or delays in delivery due to missed deliveries.

Thank you for your understanding and adherence to our policies. If you have any questions or concerns, please don’t hesitate to contact us.

Shipping returns

To return your product, you should post it to:

Simply Pure Ltd. PO Box 314, Wymondham, Norfolk NR18 8GG

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are returning more expensive items, you should consider using a trackable shipping service as we cannot guarantee that we will receive your returned item.

Need help?

Contact us at info@simplypure.me for questions related to refunds and returns.